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Privacy Policy


1. Our Commitment to Privacy

The Teacher Success Platform (TSP) is committed to protecting your privacy and holding your data securely. For any personal data we collect, this Privacy Policy (“Policy”) explains why we collect the data, what we do with the data, and your rights and choices when it comes to your personal data.

This policy applies to data you share with us via our Website. When you use our learning platform a separate privacy policy will apply to your data.

If there are significant updates to the Policy we will notify you. This Policy was adopted on 20 March 2024.

2. Who is collecting your data

TSP is a company registered in England and Wales (“we”, “our”, “us”) and is the data controller. TSP decides what personal data is collected from you when you access our website and how this data will be used.

Our website may contain links to other platforms such as Facebook, Twitter and Instagram. These platforms have their own privacy policies, which you should read before providing any of your personal data to them, as we do not control and therefore cannot accept any responsibility or liability for the actions of these platforms.

3. How we collect and use your personal data

Identity Information
When you use our contact us form, we collect: your name – which you can elect to provide as an alias, and an email address and any other information you elect to provide via this form.

Demographic Information
We do not collect any demographic information.

Activity Information
Only anonymised activity information (so it can never be used to identify you or anyone else), may be collected to enable us to analyse how our users are engaging with the website

When you use the website, we may collect: information about the time you spend and the pages you visit within the site in order to better understand user needs and preferences and to enable us to improve the user experience.

Marketing & Communication Information
When you use the website, we you can opt to provide your email address so that we can deliver information, offers and promotions that may be of interest to you. You can opt out of this communication at any time by emailing

Technology Information
We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that helps us to improve the Website.

If you register with us or if you continue to use the Website, you agree to our use of cookies. Cookies are widely used in order to make the website work, or work more efficiently, as well as to provide information to TSP as the owner of the site.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. For further information please visit the websites or

4. Our lawful bases for the use of your personal data

Our references to “lawful bases” are explained below, and we set out the lawful bases for each category of information that we collect from you.

In addition to the lawful bases explained, when we need to process your sensitive personal data to provide our Services, such as information about your gender identity, race or sexual orientation, we will seek your consent. You will always be able to withdraw your consent at any time and we will promptly stop using any personal data that requires your consent.

Performance of a Contract with you
When we refer to performance of a contract with you as a legal basis, we refer to those circumstances where we need to use your personal data to comply with our contractual obligations to deliver the services you have engaged us to provide.

Legitimate Interest
Legitimate interest refers to those interests we have in running our business, developing our products and services, delivering and improving our products and services, and ensuring an excellent customer experience in a way which may reasonably be expected and doesn’t infringe on your rights and freedoms.

  • Identity Information
  • Legitimate interest
  • Activity Information
  • Legitimate interest
  • Demographic Information
  • Consent in relation to data about your gender identify, race or sexual orientation
  • Usage Information
  • Legitimate interest
  • Support Information
  • Legitimate interest
  • Registration Information
    (a) Performance of a contract with you where you have paid for certain services and/or signed up for an
    (b) Legitimate interest
  • Marketing Information
  • Legitimate interest
  • Technology Information
  • Legitimate interest


5. Sharing personal data with Service Providers and other Organisations

We never disclose your personal data to advertisers or other third parties for any compensation. However, we share the personal data we collect about you in order to provide our services in the ways described below.

Service Providers
We work with Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with network and technology services, payment processing, appointment booking platforms, storing data, analysing data, managing mailing campaigns, running our support desk, and managing subscriptions. We only share personal data that enable our Service Providers to provide their services.

Sharing personal data with other Organisations
We may share personal data with other organisations in the following circumstances:

  • if the law or a public authority says we must share the personal data;
  • if we need to share personal data in order to establish, exercise or defend our legal rights (this
    includes providing personal data to our professional advisors); or
  • to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us.

6. How we Protect Your Information and Where we Store it

TSP has physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you. We also ensure that all of our Service Providers have in place industry recognised safeguards. However, data transmissions over the internet cannot be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of information you over the internet to us.

The personal data we collect may be stored and processed on computers situated outside the United Kingdom or the European Economic Area (EEA). If such a transfer or storage outside of the UK or EEA was to happen, this would only be done subject to the implementation of adequate contractual safeguards (e.g., the EU’s Standard Contractual Clauses). TSP limits access to personal information about you to employees who we reasonably believe need to come into contact with that information, to provide products or the Service to you, or in order to do their jobs.

7. How long we use personal data for

Your personal data won’t be kept longer than necessary, giving due regard to: initial purpose of collection; age of data; any legal/regulatory reason for us to keep it; and whether needed to protect you or us. If requested, we will readily make information available about our data retention policy.

8. Your Data Protection Rights

Below, we set out the rights you have under the GDPR in relation to your personal data. Should you wish to exercise any of these rights, please write to us using the information provided under the “How to contact us” section of this Policy.

Subject Access Rights
You have a right to see the personal data we hold about you and the circumstances of our processing activities.

Right to have inaccurate information corrected
If you believe we hold inaccurate or missing information, please let us know and we will correct it.

Right to object to our use of your personal data
We will consider your objection to our use of your personal data. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it or delete it.

Right to object to direct marketing
Where we engage in direct marketing activities (after getting your consent), if you make such an objection or ask us to stop, we will stop using your personal data for direct marketing purposes.

Right to restrict our use of your personal data
You can restrict our use of your personal data, if you have successfully made a general objection, you are challenging the accuracy of the personal data we hold, or we have used your personal data unlawfully, but you do not want us to delete it.

Right to have your personal data deleted
You can have us delete your personal data when: we no longer need to keep your personal data; you have successfully made a general objection; you have withdrawn your consent to us using your personal data (where we have relied on consent as the lawful basis for doing so); or we have unlawfully processed your personal data.

Right to complain to the data protection regulator
We’d like the chance to resolve any complaints you have, however you also have the right to complain to the data protection regulator in the UK or EEA country where you receive our product about our use of your personal data. In the UK, the data protection regulator is the ICO and their website is at

9. Children’s data

TSP does not knowingly collect Personal Data from children. Should we become aware that we are processing the personal data of any children, we will delete such personal data as soon as possible.

10. International Privacy Laws

This Policy complements and does not replace national data protection laws. Any applicable national data protection law will supersede this Policy where such law imposes stronger requirements and this policy shall apply where there are no national data protection laws.

11. How to contact us

If you have any questions about how we collect, store and use personal data or to exercise any of your rights set out above, please email us at